Every
business tries to take the level of productivity one step ahead after reaching to
a certain target. Increased productivity is a sign of growth which companies
try to maintain for their continued existence. In fact, it is crucial for
businesses! But, optimizing the productivity of employees on the individual,
departmental and entity-wide levels is even more important.
Why
optimization is important; so that companies can assess individual performance,
lacking areas, possibilities of improvement, motivation and satisfaction level.
Workforce Management
Workforce
Management (WFM) is a set of process which helps optimizing the productivity of
employees. At broader term, WFM includes matching employee skills to specific
tasks over time, quantifying the amount and types of labor needed to accomplish
particular jobs on a day-to-day or hour-to-hour basis.
Instances
Every
business is unique in their own ways and so are their need of employees. For
example; a company is enough satisfied with a group of 50 employees in a
specific time period. But, due to their successful business approach, the
market demand of their services gets increased and so is the demand
(requirement) of workforce gets increased within the company.
Overstaffing
or understaffing at any level, even for short periods can cut into an
institution's profitability, reduce its overall productivity, frustrate its
employees, and annoy its clients and customers.
WHM Activities
A
comprehensive WFM program which operates within the framework of human resource
management (HRM) include:
·
Time and attendance
tracking
·
Employee scheduling
·
Demand prediction
·
Vacation and leave
planning
·
Career planning
·
Talent management
·
Crisis preparedness
·
Payroll
administration
·
Benefits
administration
·
Training programs and
assignments
·
Performance
monitoring
These
specific set of activities can be easily performed through different available
tools. Following are the best 5 WHM tools available in the market:
Best 5 WHM Tools
aspect - The Aspect workforce management software focuses on
scheduling the right amount and the right set of employees to ensure your
projected customer demand is taken care of at all times.
empower - Empower specializes in scheduling and forecasting. With this
software, you are always prepared with the right workforce at any given time to
handle your customer needs effectively.
Genesys - The Genesys is a scheduling and forecasting system designed
for contact-centered businesses. This system has workforce management tools to
help you make sure you have the workforce in place when your customers are
contacting you. Also, it has the ability to plan your employees based on predicted
customer demand so that you always have the right amount of employees working.
infor - Infor handles all the scheduling needs a business has and
make it easy for managers to manage their workforce. It allows you to handle
actual scheduling, forecasting, time and attendance, planning, absence
management and more.
Kronos - The Kronos has scheduling, hiring, payroll, human resources,
time and attendance, and more functionality for your business. You can
completely manage your employees and perform all the paperwork, schedules,
payroll and other routine workforce management processes.
Workforce Management
softwares make the productivity and workforce optimization activities simpler,
errorless and faster. You just need to choose the best software which can
become a complete suite for your workforce management requirements.
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